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OUR POLICIES

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Refunds & Returns

At Shay KoKo & Co, we want our customers to be completely satisfied with their beauty care products. If you are not happy with your purchase for any reason, we accept returns within 14 days of the original purchase. The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

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We offer a full refund to the original payment method or store credit. Please note that we do not accept returns on opened or used products for hygiene reasons.

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If you believe you have received a damaged or defective item, please contact our customer service team within 7 days of receiving your order, and we will be happy to assist you with a return or exchange.

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Gift Card Policy

At Shay Koko & Co., we strive to provide our customers with a variety of convenient payment options.  However, we have determined that Buy Now, Pay Later (BNPL) services such as Klarna, Afterpay, Sezzle & Zip will not be accepted for gift card purchases.

Effective immediately, gift card purchases can only be made using valid credit or debit cards.  We accept most major credit and debit card providers.

We appreciate your understanding and cooperation with this policy.  If you have any questions, please do not hesitate to contact us at Support@shaykoko.org

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Terms &Conditions

**Terms and Conditions for Shay Koko & Co.** **Effective Date: 01/22/2024** By using the Shay Koko & Co. website, you agree to these Terms and Conditions. Please read them carefully as they apply to all users, including customers and vendors. **Site Use:** You may only use the Site for lawful purposes and must not engage in activities that violate laws, disrupt operations, or misuse the content. **Products and Services:** We strive for accuracy in displaying our products, but variations may. Prices and availability can change without notice. **Orders:** Placing an order is an offer to buy, which we may accept or reject Confirmation will be sent via email once accepted. **Payments:** You agree to pay full amount for purchases through accepted payment methods. **Shipping and Delivery:** Review our shipping policies before ordering. Risk of loss passes to you upon delivery to the carrier. **Returns and Exchanges:** Returns are generally accepted only for damaged or defective items. **Intellectual Property:** Site content is owned by Shay Koko & Co. and protected by laws. Use without permission is prohibited. **User Content:** You are responsible for any content you submit and must not post inappropriate material. We may remove any content we deem unsuitable. **Disclaimer ofarranties:** The Site and its content are provided "as is" without warranties of any kind. **Limitation of Liability:** We are not liable for damages arising from your use of the Site. Our liability is limited to the amount you paid for any product or service. **Governing Law:** These Terms are governed by the laws of [Your State/Jurisdiction]. **Changes to these Terms:** We may update these Terms, and your continued use acceptance of these changes. **Contact Us:** For questions, contact us at Support@shaykoko.org.

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Privacy Policy

Effective Date: 01/22/2024 At Shay Koko & Co. ("we," "us," or "our"), we value your privacy This Privacy Policy outlines how we collect, use, and share your personal information. **Information We Collect:** We gather: * **Personal Information:** Your name, email, address, phone number, and payment details when you create an account or make a purchase. * **Usage Information:** Data on how you interact with our Site through cookies and tracking technologies. * **Device Information:** Details about your device, including IP address and browser type**How We Use Your Information:** Your information may be used to: * Process transactions and fulfill orders. * Provide customer support. * Personalize your experience. * Send marketing communications with your consent. * Improve our Site. * Comply legal obligations. **How We Share Your Information:** We may share your data with: * **Service Providers:** For payment, shipping, and marketing assistance. *Legal Authorities:** As required by law. * **Business Transfers:** During mergers or acquisitions. **Your Choices:** You can: * Access and update your information through your account* Opt out of marketing emails. * Control cookies via browser settings. **Security:** We take steps to protect your information, but no online transmission is completely secure. **'s Privacy:** Our Site is not for users under 13, and we do not knowingly collect their information. **Changes to this Privacy Policy:** We may update this policy and will notify you of changes as required by law. **Contact Us:** For questions, please contact us at Support@Shaykoko.org.

Shipping Info

Standard Shipping is 3-5 Business Days. Please allow up to 7 business days after your order is confirmed to receive your order. 

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Tracking information will be sent to you after your order is processed. Please allow up to 48 business hours for order processing. Once your tracking number is received, track your order using usps tracking system.

 

Track Your Order

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